Our refund policy.

1. Subscription fees

The Dil Se Care subscription is charged at ₹999 + GST per month. The subscription unlocks the ability to post requirements, receive caregiver applications, and complete caregiver hiring through the platform.

Subscription fees are non-refundable once payment is completed, irrespective of usage. No partial, pro-rata, or full refunds will be issued.

We strongly encourage you to explore the platform as a non-subscribed user before subscribing - you can browse caregivers, use filters, shortlist favorites, and request a monitored call without any subscription. Subscribe only when you are ready to hire.

2. Verification add-on fees

The optional verification add-on is charged at ₹700 + GST per caregiver. This covers Address Verification, Criminal History Check, and Background Verification conducted by our authorized verification partner, with a report shared back to you.

• One verification payment covers one caregiver only.
• Verification fees are non-refundable once the verification process has begun.

Once payment is received, our partner is assigned and field work commences. Because the work cannot be undone after it begins, refunds are not available.

3. Failed or duplicate payments

If a payment is debited from your bank or wallet but the platform shows the payment as failed or incomplete, please do not retry immediately. Razorpay reconciles such transactions automatically and refunds genuine failures to the original payment method, typically within 5 to 7 business days.

If a duplicate payment is made for the same subscription or verification, please contact our Grievance Officer (details below) with proof of both transactions. We will verify and request Razorpay to refund the duplicate, typically within 5 to 7 business days of confirmation.

4. Account suspension or removal

If your account is suspended or permanently removed due to misuse of the platform (as defined in Section 10 of our Terms of Service), any fees already paid will not be refunded.

5. How to raise a grievance

If you believe a payment has been charged in error, or you wish to dispute a transaction, please reach our Grievance Officer through the channels below within 7 days of the transaction. We acknowledge complaints within reasonable time as required by Indian IT Rules.

When raising a grievance, please include:

• The mobile number registered on your Dil Se Care account
• The Razorpay transaction ID or order ID (visible in your bank/UPI statement and in the payment confirmation)
• A short description of the issue

6. Governing law

This Refund Policy is governed by the laws of India and forms part of our Terms of Service. Any dispute shall be subject to the exclusive jurisdiction of the courts at Nagpur, Maharashtra.